Lik Wa Tong
Activities Co-ordinator | Social Worker | Care Professional
Canterbury, UK.About
Highly compassionate and experienced professional with a strong background in social work and elderly care, adept at planning and coordinating engaging recreational activities to enhance well-being and quality of life. Proven ability to foster social interaction and mental stimulation for diverse populations, including elderly clients and youth with special needs, through tailored programs and empathetic communication. Committed to collaborative teamwork within care settings to deliver person-centered support.
Work
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Summary
Actively supports retail operations and drives sales growth through proactive customer engagement and efficient service delivery.
Highlights
Contributes to a 15% increase in monthly sales by assisting store promotional activities and optimizing product displays.
Manages an average of 60 customer inquiries and orders daily, ensuring prompt and accurate service delivery and high satisfaction.
Consistently exceeds personal sales targets by 80%, achieving daily sales of up to £10,000 through effective customer engagement strategies.
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Summary
Contributed to efficient restaurant operations and high service standards in a fast-paced dining environment.
Highlights
Efficiently processed an average of 80 food and drink orders per shift, ensuring accurate and timely delivery in a high-volume, fast-paced setting.
Maintained 100% compliance with stringent cleanliness and hygiene standards during daily shift inspections.
Optimized drinks inventory management, contributing to a 15% reduction in stock shortages through proactive monitoring and restocking.
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Summary
Led comprehensive social work services for elderly clients and their carers, overseeing a team to deliver impactful support programs and enhance well-being.
Highlights
Directed comprehensive carer support services for 120 elderly clients, managing 2 Health and Care Workers to ensure consistent delivery of daily support, escort, and exercise programs.
Spearheaded the organization of 150 annual carer support, dementia educational programs, groups, events, and recreational activities, engaging over 1,000 elderly clients and their families.
Provided individualized counseling services, achieving a 90% improvement rate in clients' emotional well-being through empathetic support and tailored interventions.
Conducted an average of 12 Long-Term Care assessments annually, utilizing specialized tools to inform personalized care plans and activity recommendations.
Coordinated skill-enhancing training for 60 elderly volunteers, facilitating over 18,000 person-times of benefit through cafeteria services, home visits, and meal delivery programs.
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Summary
Directed youth programs and provided individualized support, fostering emotional well-being and personal growth for children and adolescents.
Highlights
Designed and led 30 recreational groups and activities monthly, engaging over 60 children and youth, including those with Special Educational Needs (SEN) or Social, Emotional, and Mental Health (SEMH) challenges.
Delivered individualized counseling and support sessions to 10 youths monthly, contributing to a 75% improvement in their emotional well-being and personal development.
Languages
Cantonese
English
Japanese
Mandarin
Skills
Languages
English, Cantonese, Mandarin, Japanese.
Care & Support
Elderly Care, Dementia Care, Assisted Living Practices, Individualized Support, Emotional Well-being, Client Assessment, Counseling, Person-Centered Care, SEN Support, SEMH Support.
Activity Planning & Coordination
Recreational Activities, Program Development, Group Facilitation, Event Management, Activity Design, Arts & Crafts, Games, Outing Coordination, Community Engagement, Volunteer Coordination.
Communication & Interpersonal
Active Listening, Empathetic Communication, Patient Interaction, Stakeholder Engagement, Cross-cultural Communication, Customer Service, Team Collaboration, Team Management, Team-player.
Administrative & Technical
Documentation, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Project Management Software (Notion, Trello), Inventory Management, Data Entry, Graphic Design (Canvas), Video Editing (Wondershare Filmora).